What our Customers say...

Testimonials

Rapid Response

I am impressed with the scope of work accomplished by your tech, Andrew, in such a brief amount of time.  He is a whirlwind and hard worker.

  Thanks again for the rapid response to the disgusting mess; it took an expert to make it habitable and safe.

I was impressed with the on-site personnel that performed services.......All your staff was awesome to work with. If it was my decision, I would hire you for all our restoration projects! Thank you!

The franchise of Upper Cape Cod was professional, friendly and responsive! Thank you!

They provided excellent service and I would recommend them. Thank you very much for having a wonderful service and staff on Nantucket that takes away worry and frustration. SERVPRO was very professional, prompt and polite. It's like the water damage never happened....I can see why that is your company's tag line! 

Excellent company and great service. They had our water damage under control and dried out before we even got to the house! The office staff was extreme pleasant and helpful. A pleasure to work with Beth and Bill Russell's SERVPRO. 

Excellent! SERVPRO worked hard to meet our deadline. Exceeded our expectations. Quality work/immediate responsive to our needs. Couldn’t have been nicer.

Team was excellent, knowledgeable & very professional. I felt very confident throughout the process that I was getting the best available service. Thank you so much!

Just keep doing everything the way you are now.  I know it’s not easy to provide consistently superior service as you do.  Perhaps knowing how much your customers appreciate your team's efforts will give you and them the impetus to keep such wonderful service. 

This was our THIRD time using SERVPRO for basement water issues.  Each time they performed in an exemplary fashion that you just don't see much of anymore.  Clearly the people are well trained and motivated to do great work.  We are most appreciative!  Bob and Marsha Egan

I was so happy with the cleaning, the professionalism and kindness from the whole staff and team!

Thank you,

Kendra

Everyone was professional, friendly, hardworking and helpful. Fantastic Job! I am extremely pleased with SERVPRO-It made the cleanup process great!

Extremely hard working, organized and easy to work with. Great Job! Thank you.

Thank you so very much for all you have done for us! Between redoing our water-damaged basement, and coming to our rescue with the washer and dryer, your kindness is so appreciated! Margaret is an absolute doll, and has been so helpful through the whole process! You have made such a difference in making such an upsetting day in November, such a joy in December! Merry Christmas, and many blessings in 2016!

SERVPRO was Fantastic! They were here and on the job before the competition returned my call!! All of your crew was delightful, hardworking and you should be proud to have them represent SERVPRO! Thank you to them all!

Everyone from SERVPRO was great! Very professional and helpful during my water damage on the 4th of July Weekend! Thanks Again!

They are quick to respond, very helpful and pleasant.

My performance rating is A+ ! Good Work! Well Done! The gentlemen on site were "Great"

First time I needed to use a service for damage to my home. Didn't know what to expect - was pleasantly surprised by the crew and their work ethic. Very considerate, took time to explain what they were doing. Very knowledgeable and professional. Took good care of my home. Ben was great! And his crew too! Well Trained! 5+ stars!

I am happy to recommend SERVPRO of Upper Cape Cod & Islands; they are not only true professionals but courteous, helpful and extremely knowledgeable about their profession. It is a pleasure to do business with an organization that takes pride in what they do and do it with such level of great integrity. As an Insurance agent it is important to me what my customers say about the companies they use and I have received nothing but wonderful compliments regarding their services!

Knowledgeable, fast and at a fair price! 

Linda was phenomenal as my first contact with SERVPRO of Upper Cape Cod & The Islands after we arrived home from vacation to find that we had an ice dam that had flooded out our basement and caused mold damage. When the crew arrived they were professional and friendly and explained the process every step of the way. I will recommend SERVPRO Of Upper Cape Cod & The Islands to all my friends and family for any of their emergency needs, you’re the best.

SERVPRO was very professional and reassuring at a time when our house fire had us so stressed out! SERVPRO has lived up to all the expectations and promises and Will and his crew have been outstanding with their communications and always responds to our requests and questions.

The final results exceeded my expectations.

They are excellent, prompt, efficient, neat and professional. Everyone from the estimator to the crew was professional. The work was completed timely and neatly. No mess! We greatly appreciated the experience.

Excellent-the cleaning process was explained in detail beforehand, the cleanup was swift and according to our caretaker, the cleanup was exceptionally good and free of lingering odor and to me, exceeded expectations!

LOVED working with SERVPRO and would definitely recommend!

Thanks for prompt help even during an extremely busy time.

MV Endless Summer was a vessel that experienced an engine fire. SERVPRO arrived on short notice and completed cleaned everything perfectly!

Great job done by great people!

Extremely professional, punctual and very imformative. SERVPRO representatives were excellent.

Did a great job and responded very quickly.

Everyone did their job quickly and neatly.

They are all extremely professional, courteous and prompt. Everyone I’ve met from this particular franchise, Beth, Bill, Will and Casey, has impressed me.

They are very quick and provide personal service.

Great crew. I was very impressed with the crews empathy to our families problems. Keep up the good work!

Quick response-Excellent communication-Good responsible workmen-Great experience to work with SERVPRO.

We are very happy with results. Great job! Thank you.

I didn't expect such quick service. I am VERY impressed. I have no reservations about recommending SERVPRO of Upper Cape Cod and the Islands!

SERVPRO did an excellent job after our 24 unit fire, Thank you!

Ben and his team did a great job cleaning the mess left from the smoker who lived in the house. It smells and looks so much better.

Excellent service. All work done as promised and on time. Very cooperative and understanding.

Your crews were very professional and I was very pleased with the job they did.

Onsite Team Is A+!!!

The office staff was courteous and helpful and the onsite personnel were prompt and attentive to my concerns. I was confident in the knowledge and professionalism of SERVPRO of Upper Cape Cod & The Islands and would recommend SERVPRO to my friends and family.

This SERVPRO did great Job, very personable crew. The fire extinguisher dust was everywhere and I didn't know what to do! But my agent recommended I call SERVPRO of Upper Cape Cod & The Islands and I am glad I did!

Super job! Courteous, helpful, knowledgeable and very hard workers!

Job well done!

I would like to thank SERVPRO of Upper Cape Cod & The Islands for the excellent work they do keeping our buildings so clean. The crew was prompt, courteous and very neat.

Service was a professional, guy worked very hard. Clean up was awesome - no mess left! Thank you SERVPRO Upper Cape Cod & The Islands.

The high standards are an obvious hallmark of both Beth and Bill Russell and their team’s mission. I have referred others in need to SERVPRO of Upper Cape Cod & The Islands because of the outstanding work they performed on my property, always with a smile, continually reassuring me, and being here or calling every day until the project was completed. I now know truly what SERVPRO's motto really means when they say, "Like it never even happened."

An ice dam last winter caused extensive water backup in our home. We thought we got everything dry but soon found out we had a bad mold problem in our lower level.... we immediately called SERVPRO, and Will came right out to assess the situation. He went "above and beyond"....We would recommend both Will and SERVPRO of Upper Cape Cod & The Islands without any hesitation.

I am satisfied with the services provided by SERVPRO of Upper Cape Cod & The Islands and would recommend them to my friends, family members and colleagues.

SERVPRO was referred to me through my property insurance agent. Upon my first meeting with Will, I was impressed with the company's immediate response to my fire damage. They take a great deal of pride in their work and know how to take-charge and solve sudden problems. I couldn't imagine any other company ensuring that my problems were solved in a more considerate manner that SERPVRO. They are well thought of in my household.

The crew was here so quickly and was very professional. Andrew explained everything to us and made us feel better about the situation. We never want to need you again but if we do we will call SERVPRO of Upper Cape Cod & The Islands! Thanks again for all your help and keep up the good work.

Keep up the good work! Great crew! I was very impressed with crews empathy for our family problem.

The crew was great-clean, prompt and knowledgeable.

The office staff was very polite, courteous and helpful throughout the duration of the job. The onsite personnel were prompt and attentive to my needs. Overall, I am satisfied with the services provided and I would recommend SERVPRO of Upper Cape Cod & The Islands.

Very professional and helpful. I would use SERVPRO again for future cleaning and restoration needs.

I was so overwhelmed when I called SERVPRO but Bill Russell said he would be there in an hour and help get the water out of the building and he did just that! I was so impressed with the crew that worked all day in the rain with Bill. We would recommend SERVPRO of Upper Cape Cod & The Islands to any of our friends, family or colleagues in a storm situation.

SERVPRO of Upper Cape Cod & The Islands was polite and helpful throughout the duration of the job. The onsite crew clearly explained the cleaning and restoration process and I was impressed with the services performed at my residence.

Thank you SERVPRO! I thought my rental property would never be the same after the sewage back up. Your team truly saved my rental season and I am so grateful for your fast response and great cleanup!

Your workers were so polite and professional during a terrible time in our lives. It has made a difficult time a little easier. Thank you.

We haven't had weather like this in a long time and we were caught off guard! When I got to the building water was pouring out the back door. I called SERVPRO and they were there in less an hour and started working on getting the water out! Rodney and the crew were there when I needed them the most! Thank you.

Everyone from the office staff to the onsite crew was polite, helpful and I was confident in their knowledge. I would recommend SERVPRO of Upper Cape Cod & The Islands to my friends, family and colleagues.

I had the privilege of working for Beth and Billy. During my employment I received the best education on mold remediation. Beth and Billy were very instrumental in educating insurance companies and the public about the dangers of mold. If I had a disaster within my home or business, I would call this business without hesitation. SERVPRO is professional and has a caring staff and owners. Highly recommend to my friends and acquaintances.

It never fails to be true that nothing bad ever happens at a good time! SERVPRO of Upper Cape Cod & The Islands came out on a Friday night to provide service without hesitation. I was very impressed with how knowledge the crew was and I immediately felt calm.

We appreciate the timely response of SERVPRO of Upper Cape Cod & The Islands. The crew was courteous and respectful towards us and our home. They worked hard and diligently to get the water out. By the end of the day, much to our surprise the rooms that had been worked on during the day were free of water! We couldn't of done it without them! Thanks again.

The staff at SERVPRO turned an unpleasant situation into one that I could deal with. They were fast with the clean up and easy to communicate with. I need to shout out to ADS remodeling and floors, Dan Lully was so professional, had only my best interest in mind, and the man can do anything! Margaret was always available and kept everything on track and running smoothly. Thanks to all that gave me my awesome kitchen.

The crew did an excellent job! Quick, polite and professional. Thanks again

Five stars to SERVPRO! Fast response, caring and calming people, our basement was dried out properly, with anti mold applied. We have no hesitation recommending this service.

Thanks for the fast response!

The crew was prompt and professional. We appreciate the service and look forward to working with you.

Thank you SERVPRO of Upper Cape. Your team did a great job. Team was wonderful to work with. Great service and excellent results!

Bill and Beth are sincere, hard working, who seek the best interest of their customers at all times. I have provided consulting services for them and their customers for the past several years.

We have used SERVPRO of Upper Cape Cod & The Islands in the past and called them with a maintenance issue during a busy time of the year. They were quick to respond and did a great job. Thanks again.

I would highly recommend Beth and Billy Russell of SERVPRO of Upper Cape Cod & The Islands to any business owner on the Cape & Islands without hesitation. Working with them has been a great experience. I think any business owner during these economic times would be lucky to have them when they need them the most—during a crisis. Their grasp of business, technology combined with their ability to handle any size job makes them a dynamic resource and an asset to any organization.

SERVPRO of Upper Cape Cod and the Islands is a well-run disaster restoration business. Beth Russell is a hands-on owner who takes pride in her company and the quality of work they provide. Working side by side with her and her expert staff, I have seen SERVPRO restore many customers’ houses after fire or water damage to their complete satisfaction.

Beth and Bill at SERVPRO provided excellent service when I had a flood in my home. Quick response, easy to work with, great communication, and made the whole restoration process fast and stress free. Highly recommend them.

All of Beth & Bill's SERVPRO team were a delight to work with when we had a flood. They were not only prompt and efficient, but extremely courteous and professional. I will recommend SERVPRO to anyone in the market for disaster recovery service!

The Russells have built their company to be sought out. Their work is typically not in the best of circumstances as they deal with a lot of people who have just suffered a disaster, be it a flood, a fire or something else that's not always making them the happiest campers. But with SERVPRO's positive attitude, the clients come away feeling better and they know that their house will look good too... Clients happy.. and that's what everybody wants.

Beth's work is impeccable, she is detailed oriented from the beginning to end of her finished product/service.

Beth is a well-informed expert in the field of restoration services. Her company SERVPRO of Upper Cape Cod and the Islands is professional, efficient, punctual, and affordable. They quickly responded to my call for help with a mold problem. They worked directly with my insurance company so I didn't have to worry about coverage issues. Their Crew Members where on time, worked hard, and cleaned up after themselves. I would recommend them without hesitation.

I have presented with Beth Russell for the Cape Cod Human Resources Association and have known Beth as an advisee at Cape Cod Community College. She is an exceptionally professional, energetic, creative and responsible individual. She is organized and focuses on solutions. She is open to new ideas and looks for ways to optimize performance. Beth is personable and approachable. I highly recommend working with Beth Russell.

SERVPRO of Upper Cape Cod & The Island's office staff was polite and helpful throughout the duration of the job. Dan and Mike who performed the services impressed me. They were knowledgeable and professional. Their work is to be commended.

100% Perfect! I was impressed with everyone that worked on our property. I would recommend SERVPRO of Upper Cape Cod & The Islands.

Each SERVPRO personnel was professional, answered all my questions and made sure things were tidy. I highly recommend your team!

SERVPRO was here in a jiffy and did a great job! Everyone was easy to work with and professional. Thanks again for all your help! I would highly recommend them.

Linda, in particular, was extremely helpful throughout the process. Because of the recent death of my husband I was not on the premises consistently throughout the demolition. I therefore did not have daily contact with the onsite personnel as the work progress. I would recommend SERVPRO of Upper Cape Cod & the Islands to my friends and family.

SERVPRO has a great team of professionals. They made my mother of 67 years of age feel informed and comfortable throughout. They were knowledgeable, courteous, and professional.

The SERVPRO office staff was courteous,polite and helpful and the on-site personnel clearly explained the cleaning process throughout the duration of the job .

We are very pleased with the service provided. You have very professional, hardworking, dedicated and knowledgeable crews.

The team at SERVPRO of Upper Cape Cod & The Islands demonstrated that they cared about our situation with actions of urgency. They showed up immediately and went right to work. We are very pleased with the outcome.

The crew was professional, responsible and responsive to our business's and resident's needs. I would recommend SERVPRO of Upper Cape Cod & Islands anyone that has this type of circumstance.

Debbie and I just want to express our appreciation for a job well done. Both of you [Dan & Margaret] have made an unpleasant experience much easier to deal with. Dan stayed on schedule and was available anytime we needed him. The communication was fantastic throughout the entire reconstruction period...the crew were always friendly, professional.... Margaret was always there to help and answer questions... and made us feel like we were the only client. We highly recommend!

Excellent communications, service and reliability. Matt Chapdelaine and your office staff were outstanding. I would recommend to family and friends. Definitely would use SERVPRO again. Thank you {we are} extremely satisfied.

Beth and her team did an amazing job cleaning the carpets at the Cape Cod Children's Museum. With 50,000 annual visitors, our carpets get quite a bit of traffic! SERVPRO not only worked around our schedule after hours, they had all the carpets ready to go for opening the next morning.... cleanliness in our facility is of utmost priority and SERVPRO made it theirs too! Highly recommend them for reliable, dedicated and quality work! When you hire SERVPRO, you get the best!

We thought the inside of our home in Pocasset did not match the way our quaint home looked from the outside so we called the team at SERVPRO of Upper Cape Cod & The Islands for help. With one look they knew exactly what would make the room pop with an artistic design. We are absolutely delighted with the end results of the coffered ceiling design with bead board inserts. Thank you again to Dan and the entire team!

I was confident in the knowledge and professionalism of SERVPRO of Upper Cape Cod & The Islands who performed fire damage services at my property. Linda keep me in the loop of everything daily and the crew were prompt, courteous and attentive to my needs. Thanks again for all your efforts!

I am satisfied with the services I received from SERVPRO. I would recommend them to my friends and family. Thanks again guys!

I have had the pleasure of knowing Beth and Bill Russell for several years now and can say without a doubt that they are both amazingly hardworking people who really care about our community. Thank you for being such a great neighbor!

Great service! I would recommend SERVPRO.

Five Stars to the crew at SERVPRO of Upper Cape Cod & The Islands

They were so fast to respond to our call! I am impressed with their dedication to getting all the water out of our house. I highly recommend SERVPRO of Upper Cape Cod & The Islands....they are the best!

They're excellent! Would not hesitate to call them again!

I have worked with SERVPRO of Upper Cape Cod & The Islands before and did not hesitate to call them when our real estate closing was in jeopardy of falling through. They were so professional and treated us like family! They made the stress and mold go away. "Like it never even happened." I would highly recommend them!

When given the opportunity to rate my experience with SERVPRO of Upper Cape Cod & The Islands on a scale off 1-10 (one being the least and ten being the most satisfied) with the work done on my property, after we experienced a water damage from the last storm, it was easy for me to circle all tens! They [Dan and Fred] did such a great job that I would of given them elevens! Thanks again!

Outstanding, polite and a great job!!

SERVPRO of Upper Cape Cod & The Islands scored all tens when it came to my overall satisfaction of the water damage that they cleaned up for us. I would recommend them to friends, family and colleagues.

The crew was GREAT! We are very satisfied with the results of the cleaning and plan to have SERVPRO of Upper Cape Cod & The Islands come back on a regular bases to maintain it. Thanks again

(George) Gorge, Dan, Ray and Tony made a very difficult time a bit more manageable!

I would recommend an email or telephone numbers for questions and follow up in the beginning of the process. All work was explained on an Ipad so I did not have details in case I had to talk with someone. Luckily the crew stayed in touch with me so it wasn't an issue at all.

Keep this crew together (Danny, Fred, Gorge and Tony) they are amazing!

I would like to express our appreciation of the fine job you did on the house. The project was of very high quality; it was done on time and within the estimate provided... The site was left very clean and all waste materials removed. The team was very professional and that really helped put us at ease. They were respectful of our home and always prompt.

I would highly recommend Beth and Billy Russell, business owners at SERVPRO of Taunton/Mansfield to any business owner in Bristol County without hesitation. Working with them has been a great experience. I think any business owner during these economic times would be lucky to have them when they need them the most—during a crisis. Their grasp of business, technology combined with their ability to handle any size job makes them a dynamic resource and an asset to any organization.

Everyone from SERVPRO of Taunton/Mansfield was great! Very professional and helpful during my water damage on Memorial Day Weekend! Thanks Again!

We are ecstatic with the end results of the reconstruction of our bathroom after the water damage. The crew was on time everyday and left everything neat at the end of each workday. They finished on time and within the budget set. We are so happy with their services we are going to have them do another project at our home. We highly recommend them to friends, family and neighbors. Thanks again!

Our family of four were using one bathroom after the upstairs bathroom vanity sprung a pinhole leak. SERVPRO came in and dried everything up and replacement everything that was wet and damaged. The bonus was when the proect manager suggested that we add a second sink to the vanity. I would of never thought that the disaster in our bathroom could turn out to be such a nice upgrade.  We are overjoyed by how fast they got this job done and how well it turned out! Thanks again!

We had no idea that our bathroom was going to look better than it did before the water damage due to a pipe break! The crew suggested adding wainscoting on the walls and I love the way it turned out! They were fast and efficent at getting the work done around our busy schedule. We would use them again and recommend them to anyone with a disaster on their hands!