Building Services Division Benefits Many
As the owner of an emergency services company that offers reconstruction services, I am constantly witnessing situations that started out as very bad for our clients but in the end turned out to be a blessing and there is plenty of evidence to suggest that from great challenges come great opportunities.
I knew that adding building services to our list of amenities at SERVPRO of Upper Cape Cod and the Islands would allow us to fully serve our customers, but I was a bit surprised by the number of requests we have received to do other work on our customers’ homes. Typically, these requests usually arise out of a conversation that the homeowner has with our home reconstruction team. There have been times when the homeowner has seen the great work our team does and asks them to make changes to other areas of the house and times when our team offered suggestions for changes that improved the flow of the house and thus the quality of our customer’s life.
Reconstruction Team: "Yup, we can do that."
I was recently thinking about a client in North Falmouth who had a water damage in her kitchen. As is typical with this type of damage, once the water is removed and the space dried out, any affected materials, such as cabinets, flooring and other items, are removed and reconstruction begins. As we began the process of “rebuilding” our customer’s kitchen, she asked if we could move the sink to a new location. It’s original placement didn’t conform to the ideal “triangle” layout that kitchen designers recommend and the homeowner had always found it’s location inconvenient when cooking, doing prep work, and cleaning up. We moved the sink, which made a better layout in the kitchen and a very happy customer.
Building Services Team With An Eye for Design
I also love thinking about how our reconstruction team made it possible for an organ, (the musical instrument not the body part) to be donated to a local church. The team was doing construction work after a damage to a home when the project manager happened to notice an organ in the family room. He commented on it and our homeowner wasted no time expressing her dissatisfaction with the instrument, its location, and the wall which was custom designed to house it as well as the oversized speaker above. Our project manager suggested moving the organ out and changing the wall into a wet bar and doing some finish work to the area above. The customer was delighted with the wall and even happier to move the organ, which she donated to a church, out of her home.
The decision to add building services to our offerings was made so that we could fully serve our customers; I had no idea how much pride and satisfaction I would get from being able to offer this service.